In support of the voluntary national reporting program for the OAS CAHPS
survey, the Centers for Medicare & Medicaid Services (CMS) is
interested in investigating the feasibility of offering the survey using a
Web-based format (see 82 FR 59216). As part of the investigation, CMS has
designed a mode experiment to assess the impact of adding Web-based survey
administration. This mode experiment will test five administration modes
with patients who receive outpatient surgical care:
mail only, telephone only, web only, web with mail follow-up and web
with a telephone follow-up. The mode experiment is planned for the Spring of 2019.
Recruiting for the mode experiment begins in January 2019. The sample will
be comprised of HOPDs and ASCs. CMS encourages selected HOPDs and ASCs to
participate in the mode experiment. Benefits to participating:
Provides an opportunity to understand patients' experiences in an
HOPD or ASC and to learn how patients view the quality of care provided.
Survey findings will identify areas for improvement.
CMS will cover the costs of implementing the Web mode experiment
survey, including sampling, data collection, and preparing a summary of
At the conclusion of the study, participants will be provided with
frequencies of survey responses for their facility and de-identified
frequencies for all participating HOPDs and ASCs.
For more information about participating in the mode experiment click on
the FAQs for HOPDs and ASCs link or contact firstname.lastname@example.org or